Privacy Policy

Frank G. Anderson, MD, Inc. provides educational resources, professional training, online courses, webinars, retreats, consultation groups, digital products, podcasts, books, and other learning opportunities related to trauma healing, attachment, mental health, neuroscience, and personal growth.

This Privacy Policy applies to information collected through our educational business, our website, and the services we provide online and in person.

Our mission is to provide evidence-informed educational experiences that foster learning, professional development, and personal transformation while respecting the privacy and confidentiality of every member of our community.

This Privacy Policy applies to information collected through:

• Our website located at www.frankandersonmd.com
• Online educational programs and digital courses
• Clinical and professional training programs
• Live webinars and virtual workshops
• Consultation groups
• Retreat registrations
• Educational newsletters
• Downloadable educational resources
• Contact forms
• Customer support communications
• Podcast and educational media
• Other products and services operated by Frank G. Anderson, MD, Inc.

This Privacy Policy applies only to information collected by Frank G. Anderson, MD, Inc. It does not apply to third-party websites, services, or platforms that may be linked from our website.

Depending on how you interact with us, we may collect several types of personal information.

Information You Provide

You may voluntarily provide information when you:

• Register for an educational course or training program
• Enroll in a webinar or consultation group
• Register for a retreat or live educational event
• Subscribe to our newsletter
• Download educational resources
• Purchase books or digital products
• Contact us through our website
• Request customer support
• Complete surveys, evaluations, or feedback forms
• Participate in promotional opportunities or educational offerings

The information you provide may include:

• Full name
• Email address
• Telephone number
• Mailing address
• Professional credentials or licensure (when applicable)
• Organization or employer
• Billing information necessary to complete a purchase
• Information you voluntarily include in emails, contact forms, surveys, or other communications

Payments are processed by our third-party payment processors (Stripe and Kajabi Payments, which is powered by Stripe). We do not collect or store full payment card numbers on our own systems.

Please do not submit confidential medical information or sensitive personal health information through website forms or email unless specifically requested.

Information Collected Automatically

When you visit our website, certain technical information is collected automatically.

This information may include:

• Internet Protocol (IP) address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages viewed
• Time spent on pages
• Date and time of your visit
• Approximate geographic location
• Website navigation patterns
• Device identifiers and diagnostic information

This information helps us understand how visitors use our website, improve performance, enhance security, troubleshoot technical issues, and improve the overall user experience.

Our website uses cookies and similar technologies to improve your browsing experience and better understand how visitors interact with our educational resources.

Cookies are small text files placed on your computer or mobile device that allow websites to recognize returning visitors and remember certain preferences.

We use the following categories of cookies and similar technologies:

• Strictly necessary cookies, which are required for our website to function and cannot be switched off in our systems.
• Performance and analytics cookies, which help us understand how visitors find and use our website so we can improve it. We use Google Analytics and Google Tag Manager for this purpose.
• Functional cookies, which remember your preferences and settings to personalize your experience.
• Advertising and targeting cookies, which are used to deliver advertising that is relevant to you and to measure the performance of our marketing campaigns. We use the Meta (Facebook) Pixel and similar advertising technologies for this purpose, as described in the "Interest-Based Advertising and Retargeting" section below.

When you first visit our website, our cookie consent banner allows you to accept or decline non-essential cookies. You can change your cookie preferences at any time through the banner or its preference center.

Most web browsers also allow you to manage or disable cookies through your browser settings, and many browsers support opt-out preference signals such as Global Privacy Control (GPC), which we honor where required by law. Please note that disabling cookies may affect the functionality of certain portions of our website.

You may also choose to delete cookies that have already been stored on your device. Please consult your browser’s help documentation for instructions on managing cookie settings.

We use advertising and analytics technologies to promote our educational programs and to reach people who may be interested in our work. This includes retargeting, which allows us to show you relevant advertisements on third-party platforms after you have visited our website.

To do this, we and our advertising partners use cookies, pixels, and similar technologies, including the Meta (Facebook) Pixel and Google advertising and analytics tools. These technologies may collect information such as your device identifiers, IP address, pages viewed, and actions taken on our website, and may share that information with advertising platforms to deliver and measure ads.

Under some state privacy laws, the use of these advertising technologies may be considered "sharing" or a "sale" of personal information, even though we do not exchange your information for money. We do not knowingly use these technologies to target advertising to individuals we know to be under the age of 18.

You have choices about interest-based advertising. You can:

• Accept or decline advertising cookies through our cookie consent banner
• Enable an opt-out preference signal, such as Global Privacy Control (GPC), in a supported browser
• Adjust your ad preferences directly with the relevant platform, such as Meta or Google
• Visit industry opt-out resources, such as the Digital Advertising Alliance (optout.aboutads.info) or the Network Advertising Initiative (optout.networkadvertising.org)

See the "State Privacy Rights" section below for more information about your right to opt out of the sharing of your personal information for targeted advertising.

We believe privacy is an important part of creating a safe, respectful, and trustworthy learning environment.

Whether you are visiting our website, participating in a webinar, enrolling in a professional training program, attending a retreat, or joining one of our consultation groups, we are committed to handling your information responsibly.

We strive to collect only the information necessary to operate our educational programs and services. We implement reasonable administrative, technical, and organizational safeguards designed to protect the personal information entrusted to us.

We do not sell your personal information in exchange for money. Please note that our use of advertising and analytics technologies, such as the Meta Pixel and Google Analytics, may be considered a "sale" or "sharing" of personal information under certain state privacy laws. You can opt out of these activities as described in the "Interest-Based Advertising and Retargeting" and "State Privacy Rights" sections below.

We use the personal information we collect to provide, maintain, improve, and support our educational programs and services.

Specifically, we may use your information to:

• Register you for courses, webinars, consultation groups, retreats, and educational events
• Provide access to online learning materials and digital resources
• Deliver purchased products and services
• Process registrations and communicate important event information
• Track course participation and completion
• Issue certificates of completion or continuing education documentation, where applicable
• Respond to customer service inquiries and technical support requests
• Send newsletters and educational updates you have requested
• Inform you about future educational opportunities, events, products, or services that may be of interest
• Deliver advertising about our educational offerings and measure the effectiveness of our marketing
• Improve our website, educational programs, and user experience
• Monitor website performance and security
• Conduct internal research and analytics to better understand how our educational resources are used
• Comply with applicable legal obligations

We process personal information only for legitimate business purposes and in accordance with applicable privacy laws.

Frank G. Anderson, MD, Inc. provides a variety of educational experiences, including online courses, live webinars, professional training programs, retreats, consultation groups, and digital learning resources.

When you participate in one of our programs, we may collect information necessary to:

• Create and manage your course or program registration
• Provide access to educational materials
• Track enrollment and participation
• Monitor course progress and completion
• Issue certificates of completion or continuing education documentation, where applicable
• Communicate schedule changes, reminders, and program updates
• Provide technical assistance and customer support
• Improve future educational offerings

If you register for a retreat or live educational event, we may also collect information necessary to manage your participation, communicate event logistics, and accommodate accessibility or dietary requests that you voluntarily provide.

Participation in our educational programs does not establish a physician-patient, therapist-client, or other healthcare provider relationship.

To provide and support our educational programs, we work with trusted third-party service providers. These organizations assist us in delivering services and may process personal information on our behalf.

Our service providers may include:

Kajabi

We use Kajabi to host online courses, memberships, digital products, website content, and certain email and marketing communications.

Stripe and Kajabi Payments

We use Stripe, including Kajabi Payments (which is powered by Stripe), to securely process payments. When you make a purchase, your payment card information is collected and processed by our payment processor. We do not collect or store full payment card numbers on our own systems.

Shopify

We use Shopify to sell and fulfill orders for books and other products and to process related payments.

Webflow

We use Webflow to host and manage our website and its content.

Zoom

We use Zoom to host webinars, consultation groups, virtual trainings, workshops, and other live educational events.

Google Workspace

Google Workspace supports our business communications, email, scheduling, document management, and internal collaboration.

Google Analytics and Google Tag Manager

We use Google Analytics and Google Tag Manager to understand how visitors use our website and to improve its performance. Google may collect information in accordance with its own privacy policy.

Meta (Facebook)

We use Meta advertising tools, including the Meta Pixel, to promote our educational programs, deliver relevant advertising, and measure the performance of our campaigns. Meta may collect and process information in accordance with its own privacy policy.

YouTube

Our website and educational materials may include videos hosted on YouTube. Viewing embedded videos may allow YouTube to collect information in accordance with its own Privacy Policy.

These third-party providers maintain their own privacy and security practices. We encourage you to review their privacy policies to better understand how your information is handled when using their services.

The service providers identified above are representative examples and may not include every provider we use. We may add, remove, or change service providers from time to time.

If you subscribe to our newsletter, register for an educational program, download resources, or otherwise choose to receive communications from us, we may send emails related to:

• Course registrations and confirmations
• Educational content and learning resources
• Webinar and event reminders
• Consultation group information
• Retreat updates
• Program announcements
• New educational offerings
• Company news and educational insights

You may unsubscribe from promotional or marketing emails at any time by clicking the "Unsubscribe" link included in our emails or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send important administrative messages regarding purchases, registrations, customer support, account-related information, or other communications necessary to provide the services you have requested.

We respect your privacy. We do not sell your personal information in exchange for money, and we do not rent, sell, or trade personal information to third parties for their own independent marketing purposes.

Please note that our use of advertising and analytics technologies may be considered "sharing" or a "sale" under certain state privacy laws, as described in the "Interest-Based Advertising and Retargeting" and "State Privacy Rights" sections.

We may share information only in the following circumstances:

Service Providers

We may share information with trusted service providers who assist us in operating our website, delivering educational programs, managing communications, providing customer support, or maintaining our technology systems. These providers may access personal information only as necessary to perform services on our behalf and are expected to safeguard your information appropriately.

Advertising and Analytics Partners

We may share certain information, such as online identifiers, device information, and website activity, with advertising and analytics partners (such as Meta and Google) to deliver and measure interest-based advertising. You can opt out as described in the "Interest-Based Advertising and Retargeting" and "State Privacy Rights" sections.

Legal Requirements

We may disclose personal information when required by law or when we believe disclosure is reasonably necessary to:

• Comply with legal obligations
• Respond to lawful requests from government authorities
• Protect the rights, property, or safety of Frank G. Anderson, MD, Inc., our participants, or others
• Investigate suspected fraud, security incidents, or unlawful activity

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction. We will take reasonable steps to ensure your information remains protected.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Providing educational programs and services
• Maintaining records of registrations, course participation, and completion
• Responding to customer service inquiries
• Complying with legal, tax, accounting, and regulatory obligations
• Resolving disputes and enforcing our agreements

When personal information is no longer needed, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal record retention practices.

We take reasonable administrative, technical, and organizational measures to protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction.

While we strive to use commercially reasonable safeguards, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of your information.

If you create an account through one of our service providers, you are responsible for maintaining the confidentiality of your login credentials and for notifying us promptly of any unauthorized use of your account.

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we maintain about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal or contractual obligations
• Request information about how your personal information is used
• Opt out of receiving promotional email communications
• Opt out of the use or sharing of your personal information for targeted or interest-based advertising

To exercise any of these rights, please contact us using the information provided below. In certain cases, you may also designate an authorized agent to submit a request on your behalf. We may need to verify your identity before fulfilling your request.

We will respond to requests in accordance with applicable law.

Residents of certain U.S. states, including California and other states with applicable privacy laws, may have additional rights regarding their personal information.

Where required by law, we will honor applicable requests relating to:

• Access to personal information
• Correction of inaccurate information
• Deletion of personal information
• Data portability, where applicable
• Opting out of targeted advertising, or the sale or sharing of personal information

We use advertising and analytics technologies, such as the Meta Pixel and Google tools, that may be considered a "sale" of personal information or "sharing" of personal information for cross-context behavioral advertising under certain state privacy laws, even though we do not exchange your information for money. You have the right to opt out of these activities. You can do so by adjusting your preferences through our cookie consent banner or by enabling an opt-out preference signal, such as Global Privacy Control (GPC), in a supported browser.

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you a different price, or provide you a different level or quality of service because you exercised your rights.

If we decline to take action on your request, you may have the right to appeal our decision. To appeal, please contact us using the information in the "Contact Us" section below. Depending on your state, if your appeal is denied, you may also contact your state attorney general to raise a concern.

Where permitted by law, you may use an authorized agent to submit a request on your behalf. We may require verification of your identity and the agent’s authority before processing the request.

If you are a resident of a state that provides additional privacy rights, you may contact us to submit a request.

Our website and educational services are intended for adults (18 years of age or older) and are not directed to children.

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information promptly.

If you believe a child has provided us with personal information, please contact us so that we may investigate and address the situation.

Our website may contain links to third-party websites, educational resources, social media platforms, or other online services that are not owned or controlled by Frank G. Anderson, MD, Inc.

We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review the privacy policies of any external websites before providing personal information.

The inclusion of a link does not imply endorsement of the third-party website or its products or services.

Frank G. Anderson, MD, Inc. is based in the United States, and our website and educational programs are operated from the United States. If you access our website or use our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

By using our website or services, or by providing us with your information, you understand that your information may be processed in the United States and in other countries where we or our service providers operate.

Where required by applicable law, we take steps designed to ensure that your personal information receives an adequate level of protection when it is transferred internationally. If you are located in a region with specific data protection rights, such as the European Economic Area or the United Kingdom, and you would like more information about how we handle your information, please contact us.

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or educational services.

When changes are made, we will revise the Last Updated date at the beginning of this Privacy Policy. Material changes may also be communicated through our website or other appropriate means.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to request access to, correction of, or deletion of your personal information, please contact us:

Frank G. Anderson, MD, Inc.

Website: www.frankandersonmd.com

We will make reasonable efforts to respond to your inquiry in a timely manner and in accordance with applicable privacy laws.